Service Introduction

UPS is the abbreviation of "United Parcel Service", and its Chinese translation is "United Parcel Service". UPS originated as a courier company established in Seattle in 1907. It started by delivering letters and delivering packages to retail stores. With "the best service and the lowest price" as the business principle, it has gradually opened up a situation in the entire west coast of the United States. By the 1930s, UPS had served all western cities and developed the first mechanical parcel sorting system. In the 1950s, UPS obtained the right of "public transport carrier" and expanded its parcel delivery business from retail stores to ordinary residents, thus becoming a direct competitor of USPS. UPS was founded in the United States in 1907 as a messenger company. Through its clear commitment to supporting global business, UPS has now developed into a large company with assets of 30 billion US dollars. Nowadays, UPS is a global company, and its trademark is one of the most famous and admirable trademarks in the world. As the world's largest express carrier and parcel delivery company, it is also a leading provider of professional transportation, logistics, capital and e-commerce services.

UPS is the world's largest parcel delivery company. Committed to supporting global business development. China UPS international express represents the advanced technology and team support of ups to provide you with high-quality and fast express services.

Reference time limit: 2-4 working days

North America: 2-3 working days

Asia: 2-3 working days

Western Europe: 3-5 working days

Central and South America: 3-5 working days

Middle East: 4-6 working days

Africa: 4-6 working days

service products

UPS worldwide saver (UPS red order)

UPS worldwide expedited (UPS blue list)

Service Name: China UPS

Service code: cnups

Service content: International Express

Delivery range: 215 countries and regions

Service advantages

Scope - the service covers 220 countries and regions

Price - 20-70% off the official price of Taiwan DHL Express

Timeliness - 2-4 working days for global delivery

Query - online query of detailed package delivery information

GYT - provide additional insurance and other value-added services

Weight limit

Package ≤ 70kg

If UPS international express accepts shipments exceeding the weight limit, it will charge rmb378 for each package

Volume limit: click Details

The maximum length of each package is 270cm

Maximum size of each package: length + perimeter: [(2 x width) + (2 x height)] = 330cm

If UPS international express accepts shipments exceeding the volume limit, it will charge rmb378 for each package

Price: calculated using the price query function

Billing method: the larger of the volume weight of the package and the actual weight is charged;

Volume weight calculation formula: length cm x width cm x height cm / 5000;

GYT's published price does not include remote surcharge, customs duty, return fee, processing fee and other fees.

Surcharge: remote, change of address and other surcharges

● fuel surcharge:

The fuel surcharge of Qianhai company is subject to the announcement on the federal official website; However, due to the difference in handover time, the fuel surcharge of Qianhai may come into effect one or two working days earlier than the official website of ups in China;

● address change fee:

Every time the address of the recipient is changed, an additional charge of RMB80 is required for each package, and the maximum charge is RMB280 for each shipment.

● remote surcharge:

Cnups remote area surcharge, charging standard: the remote charging standard in the United States and Canada is 185.5rmb * (1 + fuel rate in the current month) within 20kg; The charging standard for other countries within 20kg and remote areas in all countries above 20kg is: 3.4rmb/kg * (1 + fuel rate of the current month), and the minimum consumption is 171rmb / ticket * (1 + fuel rate of the current month), which is finally subject to the ups bill. Within 3 months from the date of delivery, if the ups bill shows that it is remote and requires additional remote fees, our company will automatically charge this remote fee.

● declared value surcharge:

There is no charge for the first RMB 800. If it exceeds RMB 800, a service charge of 3.2 yuan will be charged for every RMB 800. If the value is higher than rmb400000.00, 0.4% of the total amount will be charged. (the value of a single package cannot exceed rmb400000.00.)

● electronic signature fee

Request delivery confirmation signature and request delivery confirmation adult signature service.

♦ Before delivering your shipment, you can choose the ups delivery confirmation signature service.

♦ Delivery confirmation signature is required: RMB 16 will be charged for each piece.

♦ Adult signature required for delivery confirmation: RMB 25 will be charged for each piece.

♦ Only one of the above two requirements can be selected. If you need to use the above services, please contact the tri state customer service for confirmation before handing over the package;

● other additional expenses

When the shipment meets one of the following conditions, each package will be charged a surcharge of RMB40 (note that each package will be charged an additional handling fee at most once):

♦ Articles not packed in cartons;

♦ Any cylindrical articles that cannot be completely packed into ordinary cartons, such as wooden barrels, drums, cylinders or tires;

♦ Any package with the longest edge exceeding 152 cm or the second longest edge exceeding 77 cm;

♦ Packages with actual weight greater than 32kg;

♦ Packages with an average weight of more than 32kg in a single shipment, and packages whose weight is not specified in the original documents used or the ups automatic transportation system.

Tracking query

1. Packages using UPS services in China can be purchased at http://www.17track.net/zh-cn/result/post.shtml Website or UPS international express inquiry website http://www.ups.com/content/us/en/index.jsx Query package tracking;

2. Destination country query: see service FAQ;

3. If China UPS parcels are not properly delivered beyond the maximum value of the reference delivery time officially announced by Qianhai company, they can be submitted to the customer service department of Qianhai company to China UPS for inspection, and they will not be inspected one month after the parcels are sent;

4. The reply period of ups in China is at least one month.

Tariff related: import of destination country may generate tariff

The tariff generated in the destination country shall be subject to the specific customs clearance fee (generally, the tariff generated by the high declared value will be relatively high, and if the declared value is too low compared with the actual value, the tariff will also be relatively high);

The customs duties and customs clearance fees generated in the destination are generally paid by the recipient. If the customs duties and customs clearance fees have been incurred and the recipient refuses to pay within the processing time specified by China UPS, the fees will be forcibly transferred to the sender. Our company will forcibly collect the relevant fees from the sender according to the email notice of China UPS customer service, and can provide the relevant bills according to the sender's requirements before the end of the next month.

Insurance and claim settlement: providing insurance services

China UPS service supports compensation and insurance services:

For the insured packages, the charges and compensation shall be subject to the terms of "insurance services". Please refer to "Introduction to insurance services" of Qianhai tri state for details http://www.sfcservice.com/pages/index/entitle/insure

Remarks: Qianhai tristate will not be responsible for the loss and delay caused by the customs spot check, weather and other irresistible factors.

Return related: provide return service

● the package is forcibly returned by UPS or China Customs before leaving China:

1. The package fails to pass the customs inspection or the customs considers the contents of the package unsuitable for export;

2. The parcel has passed the airport security check, and there are articles prohibited or restricted by air in the parcel, and the sender cannot provide relevant supporting documents;

If the above reasons are returned, customers can find out the reason for returning the parts through the official customer service phone of UPS; In addition, it generally takes 1 to 2 working days for the package to be returned to our package processing center in Qianhai. After returning, our customer service can refund the customer's freight but not the processing fee; For some prohibited items sent by customers, Qianhai tristate will deal with them according to the actual situation.

● the package has left China and is forcibly returned due to the following reasons:

1. Because of the contents of the package, it fails to pass the inspection of the customs of the destination country or is forcibly returned by the local customs;

2. The parcel is forcibly returned by the local UPS or customs because the recipient or sender fails to assist in handling the parcel within the federally prescribed time;

3. Others are forcibly returned by local UPS or customs due to the package or the recipient;

If the package is returned in the above circumstances, ups will not return the package, and will charge the corresponding return fee according to the transportation mode used at the time of return. The final return fee is subject to the ups bill.

● other instructions for returning to China

Packages returned to China may be subject to import duties and value-added tax. If the amount of duties and value-added tax is less than RMB20000, China ups will pay in advance, and then collect cash or cheque from customers while delivering the packages.

Prohibited articles

Articles restricted in the aviation terms

Prohibited items:

● articles that may endanger aviation safety:

1. Explosives: fireworks, firecrackers, ammunition, ammunition, flares, warning flares, etc;

2. Compressed gas: butane gas lighter fuel, diving oxygen cylinder, camping steam lamp, butane gas, fire extinguisher, etc;

3. Flammable liquid: lighter, lighter liquid fuel, paint oil, glue, flammable perfume, etc;

4. Inflammable objects: matches, charcoal, etc;

5. Oxidizing substances: chemicals, peroxides, bleaches, etc. required by oxygen generating tanks;

6. Toxic substances, radioactive substances and infectious substances: pesticides, pesticides, agricultural chemicals, mercury preparations, bacteria, etc;

7. Corrosive substances: wet battery, mercury, hydrochloric acid, etc;

8. Other prohibited dangerous goods: magnetic substances, engines, dry ice, lithium batteries (and products with lithium batteries), spray, nail polish, diving respirators, etc;

● articles prohibited by national laws, postal regulations and customs regulations

Packaging requirements for UPS packages in China

Labels that must be pasted:

Address label

Paste the address label in the middle of the front of the package

Note: the package should be intact, not easy to be damaged, and try not to wear irrelevant marks. Fragile products: it is recommended to paste fragile product signs.

The package should be intact, not easy to be damaged, and try not to wear irrelevant marks. Fragile products: it is recommended to paste fragile product signs.

UPS can accept items with special packages such as wooden frames and wooden cases (but special packages need to be charged, please consult our customer service of Qianhai for details). However, if it is packed with log materials, the customer may be required to provide fumigation certificates (depending on the specific destination country); In addition, the packaging requirements are different according to the different conditions of the goods - for example, the packaging requirements of fragile goods, perishable goods, mechanical parts and computers are different

China UPS shipping battery and battery description

1. Shipments containing lithium batteries must follow the following specific packaging specifications:

The battery is packaged independently;

The battery must be shielded to prevent short circuit;

The battery is completely closed;

It must be placed in a strong outer package before transportation;

Ensure the accuracy of labels and accompanying documents;

In addition, like lithium batteries, lithium ions and lithium metals also belong to the category of dangerous goods. Correct identification, classification, packaging, marking and labeling should be made when shipping. The "dangerous goods shipper declaration" must be completed and signed by a trained shipper.

2. The following information shall be provided when delivering the lithium battery package with Qianhai company:

Non dangerous goods consignment statement

Battery MSDS Report

Original copy of battery record

Copy of attached pages of battery record

Lithium battery safety consignment guarantee

Copy of the business license of the manufacturer

Please pay special attention: China ups will not accept any shipment of lithium battery electronic products with recall or defects

China UPS order entry requirements

1. System operation

The order must be placed in the system of Qianhai company, and before the handover with Qianhai company, the customer needs to send the order in advance in the system of Qianhai company.

2. Item description

When declaring the product name, you need the Chinese and English product names of the items in the package (the Chinese and English product names must include: what is it, what is it used for, and what is it made of), the value of a single item, the number of items, and the declaration of gifts or samples is not acceptable; For textile articles such as clothes, please fill in detailed description information such as use, composition, weaving method (knitting or shuttle weaving).

3. Declared value

UPS has no requirement on the declared value (but it cannot exceed the maximum declared value limit). Customers can decide the amount to fill in by themselves. It is recommended to declare according to the actual declared value of goods to avoid high tariffs and fines.

4. Addressee address

UPS does not accept PO Box email address, but must provide the recipient's telephone number. The above information should be filled in English, and other languages are not allowed.

5. Package to Brazil

For parcels sent to Brazil through ups, it is not mandatory to provide the recipient's tax number when sending, but if the recipient's tax number cannot provide the corresponding tax number after the parcel arrives at the destination, the parcel may be subject to customs deduction or forced return by the local customs.