Service Introduction

FedEx Express, a subsidiary of FedEx Corp., is the backbone of the group's express transportation business. FedEx is the world's largest express transportation company, providing fast and reliable express services to more than 220 countries and regions around the world. FedEx has a world wide air and land transportation network. It usually takes only one to two working days to quickly deliver goods with tight deadlines and ensure timely delivery. FedEx group provides customers and enterprises all over the world with comprehensive services covering transportation, e-commerce and business operation. As a well-known enterprise brand, FedEx group has provided a set of comprehensive business application solutions through the operation mode of mutual competition and coordinated management, making its annual revenue as high as 32 billion US dollars. FedEx group encourages its more than 260000 employees and contractors to pay close attention to safety issues, adhere to the highest standards of ethics and professional ethics, and meet the needs of customers and society to the maximum extent, so that it has been repeatedly rated as the most respected and trusted employer in the world.

Service Name:

FedEx international priority ® (IP)

FedEx international economy ® (IE)

Service advantages

FedEx Express service usually takes only one to two working days, which is fast and reliable.

Price

1. Price: FedEx's "volume weight" calculation formula is: (length cm x width cm x height cm) ÷ 5000. If the "volume weight" of the goods is greater than the "actual weight", it will be charged according to the "volume weight".

2. Surcharge: • remote surcharge: express mails to remote areas need to be charged with a remote surcharge (except for the United States). The standard is: 70 yuan per ticket or 3.5 yuan per kilogram (whichever is higher)

• fuel surcharge: FedEx's fuel surcharge is not included in the freight, and customers need to pay extra.

• address change fee: 40 yuan / time;

• residential delivery surcharge: residential delivery surcharge will be charged for all international express residential deliveries to the United States and Canada. This surcharge covers express goods from the Asia Pacific region to the United States (inbound from the United States), from the Asia Pacific region to Canada (inbound from Canada), and within Canada. Charging method: 20 yuan per ticket.

• high consignment declaration value surcharge: if the declaration value of the article exceeds 830 yuan, it will be levied. The levy is 3.5 yuan, and 3.5 yuan will be charged for every increase of 830 yuan.

Customs duties and customs clearance fees

Subject to the specific customs clearance fees, (generally, the customs duties will be higher if the declared value is higher than the actual value. If the declared value is too low, the customs duties will also be higher.)

Reference time limit

The delivery time limit of FedEx is normally 2-4 working days (at this time, it is effective from the time when the express goes online to the time when the recipient receives the express), which needs to be determined according to the customs clearance express delivery of the destination.

Operating instructions

Precautions for customer order system operation:

1. Item description

When declaring the product name, you need to fill in the actual product name and quantity. No gift or sample declaration is accepted.

2. Declared value

FedEx has no requirements on the declared value. Customers can decide the amount to be filled in by themselves. It is recommended to declare according to the actual declared value of the goods, so as to avoid high tariffs and fines.

3. Addressee address

FedEx does not accept PO Box email address, and must provide the recipient's telephone number. The above information should be filled in English, and other languages are not allowed.

Volume weight limit

The longest side of a FedEx single piece shall not exceed 274cm, and the length of the longest side + other two sides shall not exceed 330cm; There are more than one ticket (each of which is not more than 68kg). The total weight of a single ticket cannot exceed 300kg. If it exceeds 300kg, please make an appointment in advance; If a single parcel or multiple parcels in one ticket exceeds 68kg, you need to make an appointment in advance. FedEx has to declare separately if the declared value exceeds 5000RMB.

matters needing attention:

The declared value of documents shall not exceed USD 5;

Valuables such as art, antiques, glassware, jewelry, precious metals, fur, etc.: not more than 1000 US dollars or 20 US dollars per kilogram (whichever is higher);

No more than 3 items can be sent to Russia. If there are more than 3 items in a package, the package is likely to be returned and a high return fee will be incurred.

Packaging requirements

Please note that the package should be intact and not easy to be damaged. Besides the address label, try not to carry other irrelevant marks on the outer side of the package. For fragile goods, it is better to have the fragile mark on the outer package, and stick the address label printed from the United Express Freight System in the middle of the front of the parcel. Please pack your package properly to avoid damage during transportation.

Restricted items

1. Dangerous goods, liquids, powders, etc. under air embargo. The state explicitly prohibits the export of goods, such as antiques, currencies and other infringing products.

2. Items requiring additional information:

• when sending batteries and items containing batteries, you need to provide battery record and safety certificate (please contact customer service personnel if necessary)

• formal purchase invoice or power of attorney shall be provided for mailing famous brand products

Tracking query

For FedEx packages, our company will generate a tracking number after processing and shipping. Normally, you can go online on the same day after shipping from our company. After going online, the tracking number provided by our company can be used as reference information for real-time tracking. The query method is as follows:

1. Please log in to FedEx's inquiry website: http://www.fedex.com/cn/

http://www.17track.net/zh-cn/result/post.shtml

2. Enter the tracking number in the shipment query, and click query to query the information.

Compensation and insurance

1. Compensation: for less, out of stock and damaged postal parcels

If the weight, quantity and number of parcels received by the recipient are inconsistent with each other and damaged, FedEx will compensate the recipient according to the percentage of the declared value according to the degree of shortage and damage after verification. If FedEx is responsible, UnionPay freight express will assist the customer to claim from the express delivery company. The amount of claim shall be subject to the compensation provisions of the relevant express delivery company.

2. Insurance: the service of purchasing insurance has not been opened yet.