Service Introduction

United Huitong freight hongkong post parcel (also known as Hongkong parcel and Hongkong Post international air parcel) is an air mail product designed by hongkong post for small items, also known as "e-mail". Its predecessor is the "bulk registered air mail service", which is another international mailing scheme provided by UnionPay freight for e-commerce sellers. Hongkong Post's small package includes two service products, registered and plain mail. It is especially suitable for online sellers to mail items with light weight and small volume. At present, many eBay and aliexpress sellers in the mainland choose to ship small packages through hongkong post.

Attachment: hongkong post official website: www.hongkongpost.com

http://www.17track.net/zh-cn/result/post.shtml General information tracking website;

advantage

1. The price is affordable. Compared with other modes of transportation (such as EMS, DHL, UPS, FedEx, TNT, etc.), international small package services have absolute price advantages;

2. Fast delivery and low packet loss rate. It can be directly sent to the Hongkong Post airport air mail center without having to go through multiple links, saving delivery time and reducing the packet loss rate. The offshore processing time of Hongkong Post's small packets is only 1-3 days, which is far better than the 2-7 days of China Post's registered small packets;

3. Convenient. Lianhuitong freight hongkong post small package can deliver products to customers in almost any country or region in the world, as long as there is a post office, which greatly expands the market space of foreign trade sellers;

4. The billing method is globally unified, regardless of the first and second weights, which greatly simplifies freight accounting and cost control;

5. Safety. You can check the posting record, track the mailing status of the mail and the compensation of the mail on the Internet. When delivering, the recipient is required to sign for confirmation, which is more secure.

Price

Surface mail: 85rmb / kg + 2RMB / piece

Registration: 105rmb / kg + 2RMB / piece + 13rmb / piece

For example, for mail of 120g, the freight is calculated as follows:

Surface mail: 120 / 1000 * 85 + 2 = 12.2; Registration: 120 / 1000 * 105 + 2 + 13 = 27.6

Customs duties and customs clearance fees

Hongkong post will not generate customs duties or customs clearance fees when small parcels are exported from the customs, but import duties may be generated when they are imported from the destination country. The details vary according to the provisions of the customs tax laws of each country. Below are some tax rate tables of the destination countries and the maximum tax exemption amount of the declared value:

Reference time limit

The reference delivery time of small parcels in Hong Kong is generally 5-14 days (calculated from the time the parcel is received by the Hong Kong Post Office). In case of holidays, the registered letter needs to be extended by 2 working days. Because the local postal and customs processing time varies in various countries and regions, especially in some underdeveloped countries in Africa, the delivery time of parcels is longer.

Weight limit:

The weight of small parcels is limited to 2kg, that of printed matter is limited to 5kg, and that of publications for the blind is limited to 7kg;

Volume limit:

Non cylindrical goods: length + width + height ≤ 90cm, unilateral length ≤ 60cm, length ≥ 14cm, width ≥ 9cm;

Cylindrical goods: twice the diameter + length ≤ 104cm, single side length ≤ 90cm, twice the diameter + length ≥ 17cm, length ≥ 10cm

Packaging requirements:

1. For each package, the sender shall fill in a cn22 customs declaration sign and paste it on the back of the package cover. The product name declaration column cannot only use general names such as gift and sample as product names;

2. When filling in the customs declaration form, you should use English, French or well-known words in the country of destination, and fill in the name, value and net weight (accurate to grams) of each item in the small package in the specified position in detail and concretely;

3. The column related to value shall indicate the currency, and it is recommended to quote in USD;

4. Sign in the lower right corner and fill in the delivery date;

5. The Chartered account number, the ordinary mail account number and the Registered Chartered account number are different and must be clearly separated. If you paste the wrong account number, it will be deemed that the postage is insufficient and the parcel will be returned;

6. The package should be intact and not easy to be damaged. Besides the address label, try not to carry other irrelevant marks on the outside of the package. For fragile products, it is better to stick the fragile product logo on the outer package and stick the address label in the middle of the front of the parcel.

Restricted items

All goods that cannot be mailed or restricted according to the international aviation terms, such as dangerous goods such as goods, powder, liquid, inflammable and explosive substances, as well as tobacco and alcohol, cash and securities, infringing products, etc. Please refer to the link for details: http://www.hongkongpost.com/chi/publications/guide/content/6.3.pdf

Operating instructions

1. You must clearly fill in or select the correct freight code when uploading files in batches or entering orders individually, otherwise the system will prompt "unable to identify the freight mode";

2, Hongkong Post small package surface mail, customers can directly use the address label made by the customer's own bank without uploading it to the United Express freight system;

3. The registered mail information must be uploaded to the United Express freight system by the customer. There are two processing methods: one is to upload the tracking number as the customer's order number to the UnionPay freight system when uploading, and the customer pastes the address label made by himself on the parcel; The second is to upload the order information, print the address label in the standard format of UnionPay freight from the UnionPay freight system and paste it on the parcel;

4. Item Description: when declaring the product name, you need to fill in the actual product name and quantity (without a detailed product name, the post office does not accept inquiries), and do not accept gifts or sample declarations;

5. Declaration value: the customer can decide the amount to be filled in by himself. It is recommended to declare according to the actual declaration value of the goods, so as to avoid fines and compensation disputes;

6. Addressee's address: hongkong post can use PO Box email address or mail it to the address of apo and other battlefield post offices (but the post office will not accept inquiries after sending). The above information must be filled in English. Please note that the apo / FPO address is still the United States when selecting the country.

Compensation and insurance

1. If the surface mail is lost, it will not be compensated; For example, in Italy, Nigeria and other countries, the loss rate of postal parcels is very high. Please choose registered or express delivery;

2. Compensation will be made according to the declared value, but the maximum is not more than 320hkd, and the postage will be refunded, but the registration fee will not be refunded;

3. Hongkong post does not provide insurance service for small bags.

Return service

1. Return charge: 50RMB / kg

2. Return cycle: one week or half a month, depending on the quantity of returned parts;

3. Return processing: the returned parts will be returned to Hong Kong first, and then imported from Hong Kong to Shenzhen headquarters. The return processing group will sort the returned parts according to the customer ID, and give priority to the returned parts that can identify the customer; When the customer ID cannot be identified, the return team will register the parcel information one by one and send it to the customer service department. The customer service personnel will send a mass email and publish it on the website so that customers can claim the parcel;

Note: when the recipient directly returns the parcel without notifying the customer, it is very likely that the customer ID will not be recognized from the package. The way to avoid this problem is to put a note in the package, stating the address requiring the customer to return it directly to the customer in China, so that there will be no return fee.

4. The default hongkong post parcel return address of the United Express freight system is the PO box address of the United Express freight company in Hongkong Post; When the customer has a Hong Kong company or a return address in Hong Kong, the return address on the parcel address label can be the Hong Kong address specified by the customer, but the customer needs to submit an application to the customer service of UnionPay freight, and the customer service will change this return address in the system. In this way, UnionPay freight will not charge the customer's return fee.